Frequently Asked Questions (FAQs)
Where Do You Ship?
We offer worldwide shipping, and you can view the shipping rates and taxes applicable to your order based on your location. By placing an order with us, you authorize us or our designee to facilitate shipment to your address outside Canada and the United States.
Please be aware that the shipment may incur duties and import taxes upon delivery, per the customs laws of your place of delivery. Your local customs authority determines the charge for these fees, and you may be required to pay them to release your order from customs. For more information on these charges, please consult your local customs office.
How Can I Track My Order?
When the order is tendered to the courier from USPS, you will receive an email from the courier providing the tracking number related to the order. To monitor the status of your order, you may visit the courier website and insert the number in the “track your shipment” area.
What if My Package Is Lost?
We will ensure that your package is sent out within 21 days, but once the package leaves our facility, it falls under the liability of the courier and can be subject to issues that are out of our control. If you believe your package is lost, please get in touch with the corresponding shipping service for updates on any delays or shipping errors.
How Do I Cancel My Order?
Please note that once an order is submitted, we cannot cancel or modify it. Therefore, it is important to double-check all information before submitting your order to ensure everything runs smoothly.
What Is the Refund Policy?
Our refund policy states that all sales are final, meaning that we do not accept returns or offer refunds for any reason except for damaged or incorrect items received. If you receive damaged or faulty goods, please immediately contact our customer sermediately to review and resolve the issue.
Please note that inquiries regarding damaged or incorrect items must be made within seven days of delivery. We only accept inquiries within the seven days.
Is It Safe to Use My Credit Card?
You can use your credit card on our site without worries, as all online transactions made through our platform are completely secure.
How Long Until My Order Ships?
Shipment of your order will take place within 21 days. Please note that all orders may be subject to delays due to inclement weather, COVID-19 restrictions, and other general delays, although we do not anticipate any issues.
Which Currencies Can I Shop In?
We only process payments in US dollars.
Why Has My Payment Been Refused?
If your payment has been declined after authorization, the funds may still be reserved in your bank account, but they have yet to be debited. Please be aware that the reserve may last up to 30 business days before it is lifted, although this duration may vary depending on banks and credit providers.
There are several reasons why your payment may have been declined, including exceeding your card limit, providing incorrect card details, reaching the maximum number of allowed charges in a period, billing address mismatch, card restrictions on international or online transactions, or the need for authorization from your bank for cross-border or overseas transactions, depending on your location. In addition, credit card companies often have various security measures in place to prevent fraud, which may also result in declined transactions.
What Payment Methods Do We Accept?
We accept various credit and debit cards, including PayPal, Visa, Stripe, and Mastercard.
Where Can I Find Size and Fit Information?
To locate information about size and fit, you can access our conversion chart by clicking the ‘size chart’ button on each item’s webpage.
Do I Need to Sign In to See My Order Details?
To view your order details, you must sign in to your lifestyle membership onsite and access your account.
What if There Is an Error on My Shipping Address?
Please double-check all information before checking out to ensure a smooth shipping process. If you notice an error in your shipping address, please get in touch with our customer service immediately and provide the correct address information.